JORDAN HELIX Half Rack [LTR] | Compact Power Rack | J-Hooks, Safety Arms, Pull-Up Bar

RETURNS POLICY

Can I cancel an order?

You can cancel any order for a full refund prior to shipping. However, if any costs have been incurred, they will be deducted from the refund

If you cancel an order after shipping, you are responsible for all shipping charges incurred by Home Gym Pro. Any unpaid charges will be deducted from your refund 

If you refuse to accept the order, for any other reason than the product being damaged in transit, you are liable for all outward and return shipping charges incurred as a result of your refusal to accept the order 

If it is found, upon delivery, that larger items will not fit through doors or stairwells and the product is subsequently returned or refused, you are responsible for all outward and return shipping charges and a 15% restocking fee will be applied 

Refunds can only be issued to the same payment method which was used to place the order.

If my product/s is faulty, can I return it and who pays?

All orders must be checked and signed for on delivery by the customer. Any damages or discrepancies must be notified within 24 hours of receipt of order 

If a product is found to be faulty, please contact us within 24 hours and we will arrange free collection of the product/s 

We recommend taking pictures of any product which is damaged or faulty, to assist in a speedy return process 

If my product/s is not faulty, can I return it and who pays?

You can return your items within 14 days, in accordance with your statutory rights. 

We will consider returns up to 28 days, dependent on circumstances. 

All items must be returned in their original packaging, wrapping and/or pallet

Any items that have been used, assembled or do not have their original packaging may be refused or subject to a restocking fee, equal to 15% of the purchase price, which will be deducted from any refunds issued 

For certain items, collection can be arranged but the cost of collection will be deducted from any refunds before they are issued. If your item/s do qualify for collection, costs begin at £10.80 per item, plus VAT. 

Alternatively, you can arrange collection and return with your preferred carrier at your own expense

All returns of non faulty items, outside of the statutory period, are considered on an individual basis. If you would like to request a return and refund or exchange,  please contact us directly on 0333 880 7893 or email us at info@homegympro.co.uk , so we can appraise the specific circumstances. Unless shown to be faulty, we retain the right to refuse returns of products which have been used, assembled, or do not have the original packaging.